Customer services - Terms and Conditions | CLC Bookshops United Kingdom

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Terms and Conditions

clcbookshops.com sell their products to you subject to the conditions set out below. By using clcbookshops.com you agree to be bound by these conditions.

1. Contract

By submitting a completed order form on www.clcbookshops.com you (the customer) are making an offer to purchase goods with us (www.clcbookshops.com), which, if accepted by us, will result in a legally binding contract. The contract will commence once we receive your payment and we confirm acceptance of your order by email.

2. Product Availability

All products advertised on our site are subject to availability. Product specifications and cover images are subject to change, and any possible errors on our website may be corrected without any liability to CLC Bookshops.

3. Price

We do our best to ensure that prices are correct at the time of going live on the web site, but on occasion they may be subject to change or error. In the rare event that the correct price is higher than the price displayed on our website we will contact you for instructions before dispatching the item.

All prices include VAT where applicable. You will be required to pay extra for the delivery of the goods as set out in our delivery information.

Although every effort is made to ensure that products are available, all items are subject to availability. Offers cannot be used in conjunction with any other voucher or promotion.

4. Right of cancellation

You have the right to cancel your contract with us within 7 working days of receiving the order. To cancel your contract you must notify us in writing. If you have already received the goods you must return them to us at your own cost and risk and in the same condition as when they were delivered to you, sealed where applicable. When we receive the goods in the same condition they were in when delivered to you we will refund your credit card as soon as possible but in any event within 30 days of your order - but you will remain responsible for all postage and handling charges. Any refunds will be made to the card holder who paid for the goods in the first place and will be electronically processed.

We reserve the right to cancel your contract with us if the product you request is not available or if we do not deliver to your area (see Delivery Information). In such a case you will be notified by email.

5. Delivery of Goods

www.clcbookshops.com normally deliver the requested goods to the address you provide us with at the time you make the order. If you fail to take delivery of the items or do not provide adequate delivery instructions then you will be liable to any loss or damage to the items. The approximate delivery time is quoted in the Delivery Information section of the Customer Service page. Upon receipt of the goods, you will become their lawful owner and www.clcbookshops.com will not be liable for their loss or damage.

If any of the goods that we delivered are damaged or faulty, or if the goods we delivered are not what you ordered, you need to notify us in writing within 10 working days from the date of delivery. Failure to do so relieves www.clcbookshops.com from any liability to you. Upon receipt of your e-mail within the specified time frame we will most likely ask you to return the faulty goods to us and upon receipt of the goods aim to replace the items or refund their cost including postage and packing within 5 working days.

If you do not receive the goods you ordered within 30 days of the date you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods. If you notify us in time, we will make good any shortage or non-delivery.
www.clcbookshops.com reserves the right not to deliver to countries where the postal service is highly unreliable and where the likelihood is great that parcels will get lost due to the country’s political and economic climate.

Some countries impose local import duties. These duties are not included in our postage and packing charges and need to be paid by the customer to their local postal service. You must observe and comply with your country’s applicable regulations and legislation. The importation of certain goods to you may be prohibited by certain national laws. We accept no liability in respect of the export of the goods you purchase and the consequences thereof.

6. Your Statutory Rights

By law, customers in the European Union have the right to withdraw from the purchase of an item within 7 working days of the day after the date the item is delivered to you. This applies to all products except for the purchase of video, DVD, audio and software products where the item has been unsealed. To cancel your purchase within the seven-working-day cooling-off period, package the relevant item securely with a note stating “contract cancellation” and send it to us with the delivery note so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that we cannot accept returns if you deliver them to us by hand.

For your protection, we recommend that you use a recorded delivery service.
Also note that you will be responsible for the costs of returning the item to us unless we delivered it to you in error, or in case the item was damaged or defective upon receipt. As soon as we receive notice of the cancellation of your order, we will refund you the purchase price for that item together with the postage charge if applicable.

7. Withdrawal of Goods

www.clcbookshops.com reserves the right to withdraw the sale or distribution of any of the products on its website without prior notice or liability to the buyer.

8. Your Registration

By registering on our website you agree to use the services in accordance with our Terms and Conditions and/or any instructions issued by us from time to time. You also agree to give complete and correct details when submitting your registration form or in the case that we request information from you pertaining to your order. Registering with us also means that you have the responsibility to keep your User ID, password and/or any other confidential information provided to you by us secure and that you notify us of any unauthorized use of such information or any breach of security.

9. Notices

Unless otherwise stated in these Terms and Conditions, all notices from you to us must be in writing, either by email to our customer service email address orders@clcbookshops.com, or by letter to our contact address:

CLC Bookshops Web Office
26-30 Holborn Viaduct
London EC1A 2AQ

All notices from us to you will be displayed on our website, unless they are specifically related to your order, in which case they will be to the email address you have provided us with.

10. Liability

We shall have no liability to you for any failure to deliver goods or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, industrial disputes, breakdown of systems or network access, flood, fire or accident.

11. Privacy

You acknowledge and agree to be bound by the terms of our privacy policy.

12. Governing Law

The Contract between www.clcbookshops.com and the customer shall be subject to English law and the English courts have jurisdiction to resolve any disputes between the two parties.