Returns and Refunds PolicyDamaged and Faulty GoodsPlease contact us by email or in writing within 10 working days of the delivery date if any of your goods are damaged or faulty, or if the goods we delivered are not what you ordered, so that we can rectify the problem as soon as possible. Upon receipt of your e-mail we will most likely ask you to return the faulty goods to us. Upon receipt of the goods we aim to replace the items or refund their cost including postage and packing within 5 working days.
Goods No Longer RequiredMost unwanted products can be returned to us up to the 7th day after you receive them. The goods must be in the same condition as when they were delivered to you, and in case of sealed packages like DVDs or software the seal must not have been broken. We aim to give you a refund within 5 working days upon receipt of the goods, but you will be responsible for all postage and handling charges.
Any refunds will be made to the card holder who paid for the goods in the first place and will be electronically processed.
Our returns policy does not affect your statutory rights.
After notifying us of the problem, please return damaged or unwanted goods via recorded delivery (for your own protection) to the following address:
CLC BOOKSHOPS WEB OFFICE
Returns Department
26-30 Holborn Viaduct
London EC1A 2AQ
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Shopping basket (£0.00)