Privacy PolicyCLC Bookshops acknowledges the need for integrity when handling personal details on the internet and is very much committed to protect your privacy. Our policy complies with the Data Protection Act 1998 and follows good practice guidelines from the Direct Marketing Association. The following information aims to answer any questions you may have regarding our privacy policy.
What personal information do we collect?In order to fulfil your order and notify you of its status, we need to know your name, delivery address, phone number, e-mail address, and credit card information. Credit cards will only be charged when your order is being dispatched. We will use your telephone number only to contact you in case of a problem or a specific request you may have.
If you request information or have an enquiry we will ask for your name, address, phone number and e-mail address so we can assist you to the best of our ability.
We aim to enhance your shopping experience by recommending products based on your preferences. This may be done by highlighting specific items on the site for your personal benefit or occasionally notifying you of special offers that may be of interest to you. However, you may always opt not to receive any informative e-mails from us.
What do we do with the information?The information we collect allows us to process and dispatch your order. Your details also allow us to contact you should there be a problem with your order, or should you have a specific query you would like us to address. Statistical data may be used to personalise your shopping experience by recommending product to you and notifying you of any special offers.
How do we protect and store your information?In compliance with the UK Data Protection Legislation we follow strict security procedures in the storage and disclosure of information which you provide us with. To process orders we use a secure server whose software encrypts all information you input before it is sent to us. We also follow strict security procedures to store information that you provide to prevent unauthorised access. Credit card information will not be stored on our system for a longer period of time than needed to process and dispatch your order. For security reasons we may request proof of identity before disclosing any sensitive information to you.
Do we disclose the information we collect?CLC Bookshops does not sell, trade or rent your personal information to others. We do not provide personally identifying aggregate statistics about our customers, sales, traffic patterns and related site information to third party vendors. We would only disclose information in special cases when we have reason to believe that doing so is necessary to comply with the law, to apply our Terms and Conditions or when it will protect our rights and those of our users.
What about cookies?Cookies are small files created by a website and then stored on your own computer. Most Web browsers automatically accept cookies, but you can block, view and delete them at any time by changing the settings on your computer.
As with most major sites on the internet, our Website does use cookies. We do this to keep track of your shopping session, to carry information across pages of our site, to enable you to retrieve your shopping basket at any time, and to personalize your shopping experience. Cookies also enable us to collect statistical information on visitors to our site, which helps us develop the design and layout of the website and provide you with a better service.
The cookies that are created by our website do not contain personal details, only a unique code that allows our system to identify an at random visitor to our site. We cannot read personal information from your computer or read information from cookies from other websites.
More information about cookies can be found on www.aboutcookies.org.
What is our email policy?When placing an order we do request your email address so we can confirm receipt of your order and email you your purchase number. Once you are a registered customer, we may send you emails regarding special offers and items of interest to you. Such emails always include a simple unsubscribe option in the event you would prefer not to receive them.
What about links to other internet sites?Though we may be linked to other internet sites that are not operated by us, we are not responsible for their content or privacy practices. Please refer to the separate privacy policies and practices of these individual sites.
In summaryCLC Bookshops is committed to protect your privacy. To this end we comply with the Data Protection Act 1998 in the collection, processing, holding and transmitting of your personal information. The information we collect enables us to process your order, communicate with you and enhance your overall customer experience. We will not sell, trade or rent your personal information to others.
Your consentBy using our website you consent to our collection and use of information as outlined above. Any changes in our privacy policy will be posted on this page to keep you informed at all times.
|
|
Shopping basket (£0.00)