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Handling Difficult People: What To Do When People Try To Push Your Buttons  [Book] John Townsend Our price: £8.99 Product details Produced by: Thomas Nelson Inc., U.S. Binding: Hardback Release date: 01/09/2006 ISBN: 9781591454779 Number of Pages: 124 Product Dimensions: 124 x 178 x 20 mm Product Weight: 0.200 kg

Product description

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy.

Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level. -- Publisher

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